TheBus is HEA
Aug 19th, 2009 by Capsun
By now, you may have heard about a new service from TheBus, Honolulu’s award-winning public transit system. It’s called TheBus-HEA, or Honolulu Estimated Arrival. If you haven’t already heard about it, KGMB9 and The Honolulu Advertiser had excellent pieces on this new service. Basically, it taps into the GPS on every bus and relays that information to tell you when the next bus will be arriving at a particular stop.
But I don’t want to focus on telling you about the service. What I want to do is tell you about how easy it is to use the system. It’s optimized to display well and load fairly quickly on a mobile device, not just my iPhone 3GS.
You should read the FAQ section to get a better idea on how to use the system, but here’s the most important part:
Estimated and scheduled arrival times
What does “Arriving”, “Departing”, and “Departed” mean?
Arriving:
The bus will arrive in 1 or 2 minutes
Departing:
The bus is at the stop, or the bus should be in sight; if you are not already at the stop, then you will likely miss this bus.
Departed:
The bus left 1 or 2 minutes ago
Some routes have vehicle numbers and others don’t.
If HEA shows a bus number, it found the bus scheduled to be on the route. It also knows how early or late it is to estimate when the bus will arrive. If HEA can’t find the bus, for whatever reason, it shows when the bus is scheduled to arrive.
The whole process is straightforward, quick, and easy. In fact, if you look at the timestamp in my photos, it took more time to wait for the traffic signal to change to allow me to walk than it did for me to look up the information.
Step 1: Go to http://hea.thebus.org on your mobile device (preferably an iPhone)
Step 2: Type in the location of your bus stop
You can use cross streets (as I did, using King and Cooke) or you can even type in a well-known location (like “Ala Moana Center”).
Step 3: Select your correct stop from the list
If you know the exact stop number, this is really easy. But even if you don’t, it shouldn’t take more than a few seconds to find your stop.
Step 4: View all buses arriving at that stop by Route Number and Description
All you need to do is scroll down to the bus you want to catch, departing at a time you want to catch it.
Step 5: Click on the route number to see future arrival times of buses on that route
This is especially helpful if it’s apparent that your bus will arrive at the bus stop before you do. Or, if you need to run a small errand before catching a bus, you can estimate how long you have.
That’s it! Just get on your bus and go off to your destination.
Mahalo!
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P.S. – You can follow me on Twitter (@exbor) to get more regular updates. Be warned, they are much more “regular” than my posts here. ![]()
P.P.S. – Did you know capsun.org has it’s own Twitter account (@capsundotorg) that Tweets whenever I blog here or on my photo blog?

Ahhh the wonders of technology. Now knowing my company as I do I wonder how many of us drivers are going to be called in because someone called in a complaint by being early or late, but mostly early and showing their iPhone with the information on it? i can see it now.
Pretty neat, but what about us dinosaurs that don’t carry the internet around in our pockets? How do we find the bus schedule now? Have they changed the “old-fashioned” way?
Thom: I hadn’t thought about that. But remind those people of two things. First, it does say *Estimated* for a reason. Second, they should have less reason to complain because if a bus is early or late, that info will be online.
quilly: Nope, the old-fashioned way still works. Just consult your nearest handy-dandy paper schedule. Or you can call 848-5555 for live TheBus assistance.
Excuse me but wasn’t I telling you about this back in January when I first got my iPhone? I thought it was the one feature that made the iPhone compelling for me as a bus rider!
Oh well, better late than never.