The Power of “I’m Sorry” and Actually Listening: The AT&T Outage Story
Posted in Geek-Tech-Blog, Hawaii on Nov 21st, 2008
Executive Summary: Saying “I’m sorry”; AT&T service outage; Pros and Cons of how it was handled.
Saying “I’m sorry”
After my tirade on go! the other day, I want to show that I can also use this blog to praise someone for doing something right. The power of “I’m sorry” is that it allows one party to [...]
